Refunds and Returns Policy

Last Updated: February 7, 2026

TheReal1776 Limited LLC, DBA TheReal 1776 (“we,” “us,” or “our”) is a multi-vendor online marketplace connecting buyers with independent U.S.-based sellers offering authentic American-made products. Because each product is fulfilled directly by individual vendors, return, refund, and exchange policies vary by seller.

We encourage all buyers to review the specific vendor’s return policy before purchasing. Vendor policies are displayed on each product page and/or seller storefront (via our platform tools). By placing an order, you agree to the terms outlined by the selling vendor for that item.

1. Vendor-Specific Policies

• Each vendor on TheReal1776 sets their own rules regarding:
  • Return window (e.g., 14–30 days from delivery).
  • Eligible items (some handmade/custom/American-made goods may be final sale).
  • Condition requirements (e.g., unused, in original packaging, with tags).
  • Who pays return shipping (buyer or vendor).
  • Refund method (full refund, partial, store credit, exchange).
  • Exceptions (e.g., no returns on personalized items, perishable goods, or digital downloads if applicable).
• Vendors must clearly state their policy on their storefront and product listings. If no policy is listed, the default is no returns/exchanges unless the item is defective/damaged/misdescribed (as required by applicable consumer protection laws).
• To initiate a return or request a refund:
  1. Contact the vendor directly through our messaging system or the contact details provided.
  2. Follow their instructions for return authorization, shipping label (if provided), and proof of return.
  3. Once the vendor receives and inspects the item, they process the refund/exchange via our platform (which handles secure payouts).

We do not process returns or refunds directly unless the vendor is unresponsive or in violation of our marketplace rules.

2. Marketplace Guidelines and Expectations

To ensure a positive experience for buyers supporting American makers:

• Defective, Damaged, or Wrong Items: If an item arrives damaged, defective, or not as described, contact the vendor immediately (ideally with photos). Most vendors offer refunds, replacements, or resolutions in these cases. If unresolved within a reasonable time (e.g., 7–14 days), contact our support at support@thereal1776.com for mediation.
• Non-Returnable Items: Many vendors may designate certain products as final sale (e.g., custom-engraved items, perishable goods, intimate apparel, or items marked “no returns”). This will be clearly noted on the product page.
• Return Shipping: Unless stated otherwise by the vendor, buyers are responsible for return shipping costs. We recommend using trackable shipping.
• Refunds Timeline: Once approved and the item is received/inspected by the vendor, refunds are processed within 5–10 business days (depending on payment method and vendor). Original shipping fees are typically non-refundable unless the return is due to vendor error.
• Cancellations: Pre-shipment cancellations are handled by the vendor. Post-shipment follows return rules.

3. Our Role as the Marketplace

• We facilitate communication and provide tools for vendors to manage returns (e.g., order status updates, messaging).
• In cases of dispute (e.g., vendor non-response or policy violation), we may step in to mediate fairly. Decisions aim to balance buyer satisfaction with vendor rights.
• We prohibit abusive return practices (e.g., serial returns or fraud). Repeat offenders may have accounts restricted.
• All transactions comply with applicable U.S. laws (including state-specific consumer rights). This policy does not limit statutory rights.

4. Contact for Questions

If you have questions about a specific order, contact the vendor first. For platform-related issues or unresolved matters:

• Email: support@thereal1776.com
• Or use our Contact Us form.

We appreciate your support for independent American businesses and strive to make every purchase a positive one. Thank you for shopping at TheReal1776 — America’s New Main Street!